FAQ

Our goal is to dispatch your order within 1-2 working days.

Please note that we do not ship on weekends or bank holidays.

If you have chosen the "Tracked Shipping Service," we will provide you with a tracking number for your order. However, if you have selected the "Untracked Standard Postage," we won't be able to provide a tracking number.

Estimated shipping times:

-Hong Kong: 1-2 business days.

-Rest of the world: from 7-14 business days up to 2-4 weeks.*

*Note: Once the item reaches your country, it is common for it to undergo a customs clearance process that can take anywhere between 2 to 4 weeks. It's important to note that these delays are beyond our control and are determined by the customs authorities of each specific country.

Yes we do!

Please note that buyers are responsible for any customs and import taxes that may apply to their orders. We kindly ask you to be aware that we cannot be held accountable for any delays caused by customs processes.

In many of the countries we ship to, import duties are calculated and charged by the local customs authorities. If applicable, these charges will be an additional cost incurred by you. Please keep in mind that you may be required to pay the import duty to your local customs authority before the goods can be released for delivery. Consequently, this may result in an increased delivery time beyond what is initially stated by the delivery service.

It is important to note that customs clearance procedures in certain countries can take between 2 to 4 weeks. For further information regarding our refund policy due to delays caused by customs clearance, please refer to our Return Policy.

We apologize for the inconvenience caused by receiving an incorrect or faulty item. To assist you in resolving this matter, please contact us within 14 days of receiving your delivery and provide us with the following information:

• Your full name.
• Your order number.
• Please include a clear picture of the faulty or incorrect item.

By providing us with these details, we will be able to initiate the necessary steps to rectify the issue promptly. Thank you for your cooperation, and we look forward to resolving this matter to your satisfaction.

Once you place an order, we will send you a confirmation email to acknowledge your purchase. After your order has been shipped, you will receive a separate shipping email containing the tracking information for your reference. To ensure you receive these important communications, kindly verify that your registered email address is accurate.

In the event that you haven't received any email updates regarding your order, we recommend checking your spam or junk email folder as our messages might have been filtered there.

If you haven't received the shipping confirmation email, it is possible that your order has not yet been shipped. We kindly ask for your patience in such cases, as processing and preparation times may vary. Rest assured, we are working diligently to fulfill your order, and you will receive the shipping confirmation as soon as your package is dispatched.

For any inquiries or further assistance, please feel free to contact our customer service team at customerservice@amourreworked.com. They will be more than happy to address your concerns and provide you with the necessary support.

Return and Refund Policy, including Deduction of Original Shipment Cost and Stocking Fee

At Amour Reworked, we strive to ensure your complete satisfaction with your jewelry purchase. We gladly accept returns and want to address any issues you may have encountered. Please review our comprehensive policy below, which includes the following points:

1.Returns

1.1 Contact Us: Please contact us within 14 days of delivery to initiate the return process. The 14-day window begins after the order has arrived with the customer. We recommend reaching out to us as soon as possible to expedite the return process.

1.2 Exchanges and Cancellations: We do not accept exchanges or cancellations. However, if you encounter any problems with your order, please reach out to our customer support team, and we will assist you accordingly.

2. Conditions of Return

2.1 Buyer's Responsibility: Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

2.2 Order Number: All returns must include a note of the order number inside the package to facilitate efficient processing of the refund. We cannot issue a refund without this information.

2.3 Packaging and Condition: All products must be returned unworn and in the same packaging they arrived in. Please ensure that the item is appropriately packaged to prevent damage during return shipping.

2.4 Tracking Number: Buyers must provide a tracking number once the item has been returned, as we cannot refund or exchange lost returns. It is recommended to use a reliable shipping method with tracking to ensure the safe delivery of the returned item.

3. Refund Process

3.1 Defective Items or incorrect items: Upon receiving and inspecting the returned item, if it is found to be defective or incorrect, we will process your refund in full. The refund will be issued using the original payment method used for the purchase.

3.2 Non-Defective and Correct Items: If the returned item is not defective or incorrect, the following deductions will apply:

• Deduction of Original Shipment Cost: The cost of the original shipment will be deducted from the refund amount. The original shipment cost refers to the amount incurred by Amour Reworked for delivering the item to the customer's specified address during the initial purchase.
• Stocking Fee: A stocking fee of 10% will be deducted from the refund amount for non-defective and correct items. The stocking fee covers restocking and handling expenses.

3.3 Refund: The refund will be issued using the original payment method used for the purchase.

4. Non-Refundable Items

4.1 Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards and items purchased during promotional sales or clearance events. Please note that these items are final sale and cannot be returned or refunded.

5. Damaged or Defective Items

5.1 Contact Customer Support: If you receive a damaged or defective item, please contact our customer support team immediately. We apologize for any inconvenience caused and will assist you in resolving the issue promptly.

5.2 Supporting Documentation: We may request supporting documentation or images to assess the issue with the damaged or defective item.

5.3 Damage Assessment

• Pre-Wearing Damage: Amour Reworked is responsible for ensuring that items are in good condition and free from damage before they are shipped to customers. In the event that an item is received with pre-wearing damage, Amour Reworked will take full responsibility for resolving the issue according to our return and refund policy.
• Customer Responsibility: Customers are responsible for inspecting the item upon receipt and reporting any pre-wearing damage to Amour Reworked within 14 days of the arrival of the shipment. Failure to report pre-wearing damage within the designated period may result in the assumption that the item was received in good condition.

5.4 Post-Wearing Damage

• Customer Responsibility: Once an item has been worn by the customer, any subsequent damage caused by the customer will not be the responsibility of Amour Reworked. This includes but is not limited to, damage resulting from mishandling, accidents, improper care, or neglect.
• Care Instructions: Amour Reworked provides care instructions for our items to ensure their longevity and to guide customers on how to properly handle and maintain their jewellery. It is the customer's responsibility to follow these care instructions to minimize the risk of damage.

5.5 Return Instructions: We will provide further instructions for returning the damaged or defective item and arrange for a replacement, refund, or gift card accordingly. We will cover the return shipping costs for damaged or defective items.

6. Policy Applicability

6.1 Policy Scope: This return and refund policy applies only to purchases made directly from Amour Reworked. For purchases made through authorized retailers or third-party sellers, please refer to their respective return and refund policies.

7. Policy Modifications

7.1 Policy Updates: Amour Reworked reserves the right to modify or amend this policy at any time without prior notice. Any changes made to this policy will be communicated to the customers through appropriate channels.

8. Conclusion

We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our top priority, and we will make every effort to resolve any issues promptly and fairly. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Once we receive and verify your return, we will promptly process the refund. However, please note that it may take approximately 5-7 business days for your bank to complete the transaction and reflect the refund amount in your account.

The duration of this processing time may vary depending on your bank's policies and procedures. We kindly ask for your patience during this period, as it is outside of our direct control. Rest assured, we will initiate the refund as soon as possible, and your bank will handle the subsequent processing.

If you have any concerns or questions regarding the refund process, please feel free to reach out to our customer service team. We will be glad to assist you further.

At Amour Reworked Co., Vintage Luxury Specialist, we take pride in offering our customers authentic and exquisite vintage pieces.

Our pieces are crafted from an authentic vintage item, carefully sourced from reputable suppliers in Japan and authenticated by our team of luxury jewellery experts.

Our staff consists of highly trained in-house professionals who are dedicated to ensuring that every item we offer is 100% authentic. We understand the importance of authenticity and take great care in sourcing and verifying the products we sell.

Our team undergoes rigorous training and stays updated on industry standards and authentication methods. We have established processes in place to thoroughly examine each item for authenticity, including verifying the source, examining the materials and craftsmanship, and conducting any necessary research or authentication checks.

By relying on our in-house professionals, we strive to provide our customers with the assurance that they are receiving genuine and authentic products. We take pride in maintaining the highest standards of quality and authenticity in our inventory.

Please note that our plated items are considered costume jewellery.

Avoid exposing your jewellery to water, chemicals, household products, perfumes and lotions, as these can cause discolouration.

To ensure the longevity of your plated jewellery, it is best to avoid wearing it while showering, bathing, working out, or sleeping to prevent the gold or silver plating from wearing off.

To prevent damage, we recommend storing your jewellery in the pouches and boxes we provide between wears.

To determine the appropriate necklace size, please refer to the provided figure below. It contains the necessary information and measurements to help you choose the right size for your necklace.